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Need assistance? Our team can help you!

    These FAQs may answer your questions

    How long will it take for my order to be completed?

    Orders are delivered in an average of 36 hours. Some deliveries -around 4% of them- may extend to more than 48 hours depending on how many orders are pending ahead of yours.

    Which items can I buy at LolSkinStore?

    The following items are sold at LolSkinStore:

    • Champions – added to your inventory.
    • Skins – added to your inventory.
    • Hextech Chests
    • Masterwork Chests
    • Hextech Keys
    • Hextech Chest + Keys packs
    • Masterwork Chest + Keys packs
    • Little Legends Rare Eggs
    • Mystery Skins – will add random permanent skins to your inventory (no need for essence to make them permanent).
    • Premium Mystery Skins – will add random +975 RP permanent skins to your inventory (no need for essence to make them permanent).
    • Mystery Champions – will add random permanent champions to your inventory (no need for essence to make them permanent).
    • Vision wards – added to your inventory.
    • Rune pages – added to your inventory.
    • Summoner icons – added to your inventory.

    Is there any limit on the purchase of items?

    We do not limit the number of items you can buy, but please note that you can only receive ten gifts every 24 hours due to Riot’s restrictions.

    Content packs, such as event orbs or Hextech chests, count as one gift. Therefore, you could receive up to 10 packages of 50 orbs each (which converts to 500 orbs) every 24 hours.

    For skins or champions, each item counts as a gift.

    If you order more than ten items, we will gradually deliver them on different days, considering Riot’s limits.

    I can't find my server in the list!

    We regret to inform you that, for the moment, we only offer service on EUW, EUNE, and NA servers.
    If your server is mentioned above and you do not find it in the list, it is likely under maintenance. It will be available soon. We are sorry for the inconvenience.

    It's been over two days since my order is being processed. What's going on?

    We process orders in an average of 36 hours, but on some occasions and due to high demand, orders may be delayed up to an exceptional limit of 96 hours.

    If your order takes longer than usual, we will send you an email informing you of the current situation and when we expect to deliver it. If we cannot deliver your order within 96 hours, we will refund the undelivered items.

    If you want more information about your order, don’t hesitate to reach us by indicating your order number, and we will be pleased to help you.

    I made a mistake when writing down my order details!

    If you got something wrong, make sure you do not accept our friend request (or remove our account from your friend list!) and contact us as soon as possible.

    Please send us your corrected order information and attach your order number. Ensure everything is correct before sending it, as we can only change it once. After that, we will make the change and submit the corrected order information back to you.

    The store is temporarily out of stock. We'll be back very soon.