General questions

How can you offer such low prices?

LolSkinStore uses different RP incomes. The first and most important is imported RP, which is cheaper due to variations in local currency. Our second source of income is the promotional coins we obtain thanks to partnering programs with external companies.

Additionally, our team has great players who often win local tournaments. We use their prize RPs in our service.

Is LolSkinStore safe?

Of course! Our website uses strict security protocols when processing your payment data. Our standards also ensure that all RPs obtained via our suppliers are completely legal. LolSkinStore will only work with legally obtained RP that meets both our legal and ethical standards.

Moreover, there is no risk for you since you will only be receiving a gift.

Do you need to access my account to deliver the items?

Not at all! We only need your nickname so we can add you to our friend list. Once you confirm it and the required time* has passed you will receive the items you ordered as if they were gifts!

*Less than 48 hours in 96% of the orders

How does your warranty work?

We offer a warranty that covers the disappearance of any skins you have purchased at LolSkinStore. The warranty is valid for one month from the date of purchase and it is tied to your League of Legends summoner name, so it is not transferable.

In the improbable event that you need to make use of it, we will kindly ask you to share your screen with us so that we can make sure the items have really disappeared and it’s not just a bug. If the items are gone, we will replace them within 48 hours—that simple.

If you need to claim your warranty, you can contact us here.

Can I gift someone the items they want?

Yes! In the details form, right before payment, type the summoner name of the person you want to receive the gift. You can also add a custom message that will show before opening the gift. Finally, make sure they accept the friend request they will receive on their account!

About our items

Which items can I buy at LolSkinStore?

As a general rule, you can always buy the following items:

  • Champions – added to your inventory.
  • Skins – added to your inventory.
  • Hextech Chests
  • Masterwork Chests
  • Hextech Keys
  • Hextech Chest + Keys packs
  • Masterwork Chest + Keys packs
  • Little Legends Rare Eggs
  • Mystery Skins – will add random permanent skins to your inventory (no need of essence to make them permanent).
  • Premium Mystery Skins – will add random +975 RP permanent skins to your inventory (no need of essence to make them permanent).
  • Mystery Champions – will add random permanent champions to your inventory (no need of essence to make them permanent).
  • Vision wards – added to your inventory.
  • Rune pages – added to your inventory.
  • Summoner icons – added to your inventory.

Which items are not available to buy?

These are all the items you can’t buy in our shop.

  • Legacy, prestige or victorious skins
  • Little Legends (rare eggs can be bought).
  • Chromas
  • Seasonal Passes
  • Clash tickets
  • Any type of bundles
  • Emotes
  • Eternals
  • Arena skins
  • Boosts
  • RP

About the payment

How can I pay for the items?

We are currently accepting Mastercard, Visa, Maestro & American Express cards.

Unfortunately we can’t accept other payment methods at the moment.

I've made the payment, what now?

We will send you an email containing your order information, as well as a friend request that you will have to confirm as soon as possible. Then you have to wait until you receive your order.

After the payment

How long will it take for my order to be delivered?

Orders are delivered within 36 hours. Some deliveries -around 4% of them- may extend to more than 48 hours depending on how many orders are pending ahead of yours. If we are unable to deliver your order within 96 hours, we will refund the undelivered items.

It's been over two days since my order is being processed. What's going on?

We usually process orders within 36 hours, but on some occasions and due to high demand, orders may be delayed up to an exceptional limit of 96 hours.

If your order takes longer than usual, we will send you an email informing you of the current situation and when we expect to be able to deliver it. If we are unable to deliver your order within 96 hours, we will refund the undelivered items.

If you need any information about your order, please contact us indicating your order number, and we will be pleased to help you.

I want a refund

Unfortunately, and due to the nature of the sale, we cannot issue refunds upon request. The only returns we issue are those caused by force majeure, which occur when, due to our logistics, we are unable to deliver the order within a reasonable time frame.

I made a mistake when writing down my order details! Help!

If you introduced the items you wanted incorrectly, make sure you do not accept our friend request (or just remove our account from your friend list) and contact us as soon as possible.

Send us your corrected order information and attach your order number so that we can make the change immediately. Please make sure everything is correct before sending it, as we can only change it once. We will make the change and submit your corrected order information back to you.

Due to security reasons, we cannot change the summoner name associated with an order. We can correct minor typographical errors, so if you’ve made a mistake while typing your summoner name in one or two letters, we’ll be happy to help.

Any more questions? Contact us now!